We’re recruiting a part-time Customer Care Assistant to join our friendly team in York!
Customer care is foremost in this role, we strive to ensure that our customers feel welcome and looked after during every step of their Puddle Ducks journey.
This is an amazing opportunity to be part of an exciting, friendly and dynamic organisation and still have time with your family!
Main responsibilities include:
– To take responsibility for incoming and outgoing customer communication managing it efficiently and effectively – Go the “extra mile” to give new/potential customers a great experience and a positive first impression of the business – Follow up on non-attendance to identify issues and demonstrate customer care. – Managing our customer database
Key skills required:
– A personable and friendly telephone manner – Excellent written and verbal communication skills – Organised & customer service focused – A problem solver and a good listener – Attention to detail – Team player and passionate about what they do
Being a self-starter is essential as you will be responsible for working autonomously.
This role is initially for 10 hours per week over 3 days including Monday with potential to increase hours.
We offer flexible working which includes some home working so a suitable home office environment is essential.