Lessicas Limited is a Family Entertainment Company operating under the Agility brand and we offer a new concept in indoor adventure parks. Agility offers families a safe, fun environment to get fit and exercise together through Obstacle Courses and fitness classes 7 days a week.
Job Description: Agility is seeking a highly motivated, energetic candidate to supervise The Shack our 150 seat café within Agility Park in York. The Supervisor will be in charge of organising systems and processes to ensure exceptional customer experience but at the same time being able to motivate employees and provide on the job training to all front of house staff. You must have experience of cashing up, rotas, food hygiene and health and safety
Staffing • Cultivate and maintain a vibrant team culture that provides exceptional customer service in The Shack • Play an active role in the training of front of house staff and help with induction programmes as needed. Training around barista training, cleaning, food hygiene, safety, EPOS and anything else identified for the role. You will be responsible for ensuring training records are kept up to date and an ongoing training programme is maintained for each employee. • Promote a positive attitude at work to help maintain employee relations and a high morale • Attend regular weekly meetings with the Directors, General Manager, Head Chef, Kitchen Manager and Head Coach to assist with ensuring high standards are maintained in all areas, assist with goal setting and deliver any customer feedback to allow improvements and achieve best practice • Chairing weekly meetings with Front of House staff and reporting back to the Directors on a regular basis giving feedback on staffing levels, highlighting areas of staff training that are required and identifying employee recognition/incentive programs • Responsible for the completion of maintenance checks: Daily, weekly and monthly maintenance checklists • Responsible for timesheets for front of house staff members to ensure these are filled out correctly in a timely manner • Be present on Front of House especially at busy times ensuring tables are cleared, food goes out when it is ready, and staff are being polite to customers. You are in charge to ensure customers are having a great time and experience at Agility! Please interact with customers to get feedback and check on quality of food and service when they are leaving. We learn from feedback, so this is essential. • Stock rotation – ensure correct food labelling and display dates of cakes and perishables.
Reporting • Maintain a safe, clean and secure environment for all guests and staff – this includes both in the café area and washrooms ensuring checklists are developed, completed and maintained • Complete safety and maintenance checks such as a weekly fire alarm check and inform staff of the correct protocol to follow in the case of a fire. • Make sure The Park opens and closes on time – you will be a key holder to the business and are responsible for setting the alarm if you are locking up on an evening • You must be familiar and able to cash up and do Z totals for the days takings, be able to keep accurate records and inform the Directors immediately if the tills do not add up for a particular session. You must be aware who was on the tills that day and you are accountable for any refunds given or any till discrepancies • Be a Brand Ambassador for Agility and The Shack– to believe in the concept and constantly promote our ethos
Characteristics • Excellent pace and energy and be highly self motivated • Innate ability to inspire a team and communicate effectively • Flexible – able to adapt to whatever changes they face on a day to day basis • Appreciation of diversity (thought, ethnic, gender etc) • Ability to project professionalism in every area • Be IT proficient to be used to monitor staffing levels and communication between the teams • Be able to work a variety of shifts including early evenings and weekends (our peak times)
Qualifications/Experience • Ability to solve problems under pressure whilst maintaining a fun and friendly environment • Experience of EPOS, busy hospitality environment and customer service essential to this role